This FAQ will help you prepare for booking a visit to Como Park Zoo & Conservatory.
Are reservations required for admission to Como Park Zoo & Conservatory?
• Yes, timed reservations are required in order to ensure staggered visitor arrivals for both members and nonmembers at this time. CLICK HERE to make your reservation. **Advanced reservations are free and currently available only on our website.
• Advanced reservations are available on a first come, first serve basis.
• All visitors will need a reservation. Up to six people can be registered under one reservation (infants and children must be included in your reservation).
• Visitors will present their confirmation barcode (printed or displayed on a phone) at the Visitor Center Entrance.
• Reservation time slots begin at 10 AM daily. Last entry is 3:15 PM.
Guests must arrive at their reserved time slot to ensure capacity is not exceeded.
Why are you still requiring reservations?
As COVID-19 restrictions have lifted, we’ve explored whether to continue requiring reservations at Como Park Zoo & Conservatory. After much consideration, and reviewing the feedback we received from members, visitors, and staff, we’ve made the decision to continue requiring reservations. Improved visitor experience and safety were two of the biggest factors in making this decision.
FIELD TRIP! What if I have a group larger than six?
We are excited to welcome back field trips on a limited basis. All groups and field trips must be confirmed by the Education Department. More information can be found HERE.
Can I walk up and get a reservation?
Sorry, no. You must make an advanced reservation. Click HERE to make your reservation.
I’m not seeing the date I am interested in. Will new dates be added?
Check the List View option (top of the reservation page) where sold out time slots are easy to view. Any cancellations will show up automatically on the website and will be available on a first come, first serve basis. At this time, we are booking dates 10-14 days in advance as a way to keep up with the changing guidelines and restrictions. New dates are generally added at the beginning of the week. Please keep checking our website for additional booking dates.
What are the hours?
October – March: 10AM – 4PM
April: Monday- Friday 10AM – 4PM and 10AM – 6PM on Saturday and Sunday
May – September 5: 10am – 6pm Everyday!
September 6 – September 30 – Monday – Friday 10AM – 4PM and 10AM – 6PM on Saturday and Sunday
The last time slot is one hour before closing time. The entrance doors will close 30 minutes before closing time. Grounds will be cleared promptly at closing time.
Are you open rain or shine?
Yes! Much of your visit will be outdoors so please plan accordingly.
What time are the Sparky Shows?
The SPIRE Sparky Show will run daily at 11:30 a.m. and 2:30 p.m. on Friday, Saturday and Sunday at Como Harbor. Also, if your timing is just right, you may see Como’s zookeepers doing unscheduled training sessions with the seals and sea lions on the Sparky Stage a few times per day.
I’m looking to take posed photographs. What are my options?
Posed photography is not allowed at this time. This includes family photos, Prom photos, senior photos, engagement photos, dance photos and wedding photos. No photo permits are being sold a this time.
Please contact our Rentals Office at 651-487-8250 or firstname.lastname@example.org for your available options.
Where do I enter?
All reservation holders should check-in at the Visitor Center Entrance with their bar codes. Click HERE for a map.
Can I check-in early for my reserved time?
No. In order to maintain a properly distanced line, please wait in the greater Como Park area if you arrive early. If you have a 11 AM reservation, please join the line between 11 AM and 11:15 AM. We will keep parties physically distanced and let family groups in gradually. All persons with a 11 AM reservation will be granted access between 11 AM and 11:15 AM. Due of maintaining our capacity limits, late arrivals will be denied access. Please plan accordingly.
Is there a cost to reserve a time?
No. Como Park Zoo & Conservatory is admission free. We do ask for a voluntary donation of $4 for adults and $2 for children which enable us to care for Como’s plant and animal collections. Donations may be added to your online reservation or you may use a credit/debit card at our new kiosks in the Visitor Center. Cash donation boxes are also available.
I’m a Como Friends member. Do I need a reservation?
Yes. In order to maintain capacity limits based on local regulations and for the safety and security of our valued Members, visitors, volunteers and team members, reservations are required at this time. As restrictions change, we will update our process accordingly.
Do my young children need a reservation?
Yes, everyone in your party will need a reservation for attendance tracking and capacity purposes.
Does my reservation include Como Town?
Your reservation does NOT include Como Town, and there is no entrance between the Zoo and Amusement Park. Como Town does not require advanced reservations. Como Town is owned and operated separately from Como Park Zoo & Conservatory. For more information on upcoming events, hours, directions or prices check out the Como Town website, Comotown.com. For any additional information please call 651.487.2121.
Have you increased your cleaning/sanitizing schedule?
Yes, we have increased our cleaning and sanitation schedule and are following all The Centers for Disease Control and Prevention (CDC) and The Minnesota Department of Health (MDH) guidelines. In addition, we have installed hand sanitizer stations. Staff are responsible to complete check off lists to ensure high-touch surfaces/areas including restrooms, handles, railings, other touch surfaces are cleaned regularly. We encourage visitors to wash their hands often. Restrooms are available at a few spots along the one-way path.
Are face coverings/masks required to be worn by visitors?
As of February 25, 2022 per guidance from the State of Minnesota, masks are no longer required at Como Park Zoo & Conservatory. We encourage everyone to continue taking precautions for personal comfort and safety.
What will you be doing to ensure social distancing?
There is signage in place to remind visitors to social distance.
Do I need to print my reservation, or can you scan them from my phone?
We will accept either option. Please print your confirmation or have it open on your phone as you check-in. You will need to present your confirmation barcode.
What if I make a reservation and discover I’m unable to attend at the date/time I selected?
To cancel, you can email ComoReservations@ci.stpaul.mn.us. Please give as much information as possible when emailing. You can always book a new reservation for date and time that works for you on our website.
Can I get a raincheck in case of inclement weather?
Your walk through the Zoo and Conservatory will proceed rain or shine. Please dress for the weather. Consider making a reservation for a new date if you are unable to attend due to inclement weather.
Can I bring my own food and beverages?
Will there be food and beverages available to purchase?
Yes, Zobota Café is open daily serving all your favorite snacks and beverages including Burgers, Mac & Cheese, Daily Specials and Nathan’s Famous Hot Dogs.
Pier 56 is open in the Spring and Summer serving all your favorite snacks and beverages including Fish & Chips, Popcorn Shrimp, Mini Donut Bags and Nathan’s Famous Hot Dogs. Many of the food stands have gone cashless, please bring a card if you are planning on purchasing food.
Can we leave and come back during our visit?
No re-entry will be permitted once visitors enter at their reserved time slot.
What if I just want to visit the Conservatory?
You will need to make a reservation to visit. Once here, you may choose to skip the Zoo and go right to the Conservatory.
What if I just want to visit the zoo and not the Conservatory?
Well, we’d be sad! The Conservatory looks amazing right now!
Will the Cafesjian’s Carousel or Como Town be open?
Can I rent a wheelchair, scooter, or stroller?
Wheelchairs & electric scooters can be rented in Garden Safari Gifts. Per day, wheelchairs rent for $10.00 and electric scooters rent for $30.00. A valid ID is required as collateral. In addition, electric scooters require a major credit card. All rentals must be returned to Garden Safari Gifts before the Zoo and Conservatory close. Wheelchairs and electric scooters may not be reserved ahead of time. You are also free to bring your own.
We do not have stroller rental available.
Will restrooms be available?
Yes. Restrooms are available throughout the Zoo & Conservatory.
Will the giraffe feeding station be open? Will there be zookeeper talks or other programs?
When will volunteers be back?
We are welcoming back volunteers now! Click HERE for information.
Can I bring a pet?
No. Service dogs are welcome. Please read our policy by clicking HERE
Is there a printable map?
Yes! Click HERE.
Are donations refundable?
No, but rest assured they are going to good use, and we truly appreciate every single penny.
Having trouble making a reservation? Click here for tips.
*The reservation process works best in Google Chrome, Firefox or Microsoft Edge.
*Each time slot has a limited capacity. If you are unable to enter the number of person in your party, choose another time which may have more openings.
*A red error message pops up when a time slot is full.
*At the top of the first reservation screen, choose List View to more easily see sold out time slots.
*If you do not see the box to acknowledge the terms and conditions (below the area where you enter your contact information) or the Pay button, change your screen size by minimizing or maximizing in the top right hand corner of your computer (computer screens tend to be wider than the program screen which is a square shape). If you’re using a tablet, be sure to view vertically (flip your screen).
*Dates are only available 7-14 in advance.