Click for Somali language
Click for Español language
Click for Hmong language
Click for Karen language
Welcome back to Como Park Zoo & Conservatory! We have worked tirelessly to design a COVID-19 Safety Plan to prepare for our reopening. At this time, Como Park Zoo & Conservatory will be open as a one-way walking path from 10am – 4pm daily. The entrance will be on our new Cleveland Court which is located between the Carousel and Como Town.
Some important things you’ll want to know before your visit:
• Reservations are required for both members and nonmembers at this time. Reservations are currently available on this website only, below.
• Due to physical distancing guidelines we are currently limiting capacity to 250 people at a time. Advanced reservations are available on a first come, first serve basis.
• All staff and visitors are required to wear face coverings/masks while on the grounds of Como Park Zoo and Conservatory.
• This is a one-way walking path that includes the Zoo and Conservatory.
Click HERE to visit our FAQ page for more information you’ll want to know before your visit to Como Park Zoo & Conservatory
Click HERE to View Map
Since Como Park Zoo & Conservatory temporarily closed on March 16, we have been planning and working to reopen the Zoo & the Marjorie McNeely Conservatory in a responsible manner. We collaborated with our colleagues at other zoos & botanical gardens across the country to develop best practices. We have learned — what has worked and what has not — from others that have had the opportunity to reopen. We believe we are in the best possible position to welcome you back in a safe and responsible way for not only for you, but for our staff, and animals.
We want to thank you for being a supporter of Como Park Zoo & Conservatory during this challenging time and we hope you have enjoyed the daily Como Live segments and the social media posts while we have been closed. As you can imagine, we have lost a significant amount of revenue during this crisis. We depend on donations to care for the animals and plants. Please consider a donation to help with the care of the animals and plants by clicking HERE.
Where should you go for more information on COVID-19?
The Centers for Disease Control and Prevention is the best resource for useful, factual, and up-to-date information on the virus.
Do we have to wear face masks evan walking/being outside?
Yes. We do have some tight spots and have noticed that guests do not always social distance. For the safety of other guests, animals and staff members we do ask that you keep it on throughout the duration of your visit.
I put in a reservation but my email doesn’t tell me how maybe I did
We have you down for 2 people for 1:30pm this Sunday, August 16.
We have a 2.5 year old in our family – what is your age requirement for masks? I don’t see an age listed. Thank you for your time, we look forward to visiting!
We appreciate everyone over two wearing a mask.
My son is on the autism spectrum and has sensory issues and will not wear a mask. Will he still be allowed in!
Guests who cannot medically tolerate wearing a face covering are exempt from the policy.
Just wondering how much is ur tickets for nonmemeber
We are a free Zoo and Conservatory.
So is it only a half hour to walk-thru the zoo to see the animals.
There is no set time limit but most guests have been spending a little over an hour.
I signed up for 1:00 on Thursday the 30th for 4 people but did not receive a confirmation number. Please help…my kids are counting on you. Thanks
We do have you down. You will be on a list when you arrive.
I have the same issue
We have you down for 2 people for 1:30pm this Sunday, August 16.
I am not sure how to save my confirmation or set up to show on my phone. I just printed this page.
We do have your reservation down. You will just need to pull up your email confirmation.
Such great news!!! Thank you!!!
I have 3 children, how cans we visit when it’s only allowing up to 4 per reservation?? Does my husband need to make a separate reservation?
Just have to make two reservations!
Children age of 2 need to wear masks?
We do prefer that every guest over 2 wear a mask.
i printed a copy from the log in page. Not sure how else to get a copy of my confirmation. Is there a way to get a copy of the reservation as I am not sure if it was recorded on your side. Reservation at 12:00 July 30.
We do have your reservation. You should have received an email confirmation.
Trying to sign up for the noon, Friday, July 31, 4 people opening. All I have goes to black screen when entering and no ‘authorization’ page shows for confirmation of reservation. Can you help? Thank you. Pat a Thurston. 651.353.6819
Keep trying, it seems to be working on our end.
Why on earth do we need to wear face coverings outside???Please re-think that….Iwill not bring my family to a place where you have to wear a face mask outside….there is NO science to that requirement…..please use some critical thinking skills when you make these decisions.
We do have some tight spots and have noticed that guests do not always social distance. For the safety of other guests, animals and staff members we do ask that you keep it on throughout the duration of your visit.
Thank you!!
Thank you!
Cindy, nobody cares. Wear the mask or don’t go. It’s that simple. I appreciate them making masks for outside. It’s stupid people like you that think Corona doesn’t exist outside.
I meant Margo, sorry Cindy!
Thank you.
Thank you for opening! Is the merry go round opened at this time?
They are not open at this time.
Didn’t write down my reservation information. Could u please email me. Thanks
We have you down for August 4 at 12:30pm for 4 people.
Is the Japanese Garden open and part of the reservation?
It is! It will be the last part of the experience.
Please listen to my voicemail from Mon am regarding very special request for guest visiting Wed. Thank you!
Can I get a reservation for Wed, July 29 at 1:00pm?
You can make it yourself by clicking on the times above.
This may be a dumb question but does this mean we can only visit for 30 minutes?
We have found that most people will spend about 30-45 minutes in the Conservatory. There are no set times.
Can we just do the zoo OR the conservatory?
You can. If you just want to see the Conservatory, you will just tell our staff and someone will escort you to the Conservatory.
I would like to make a reservation for August 19th. When will that date be available?
Most likely by the end of next week.
How do you cancel a reservation? My family is 5 people and I was only able to make one reservation for the time slot. (Friday at 10:30)
You may cancel your own reservation on your email confirmation. There will be a link.
Will there be plenty of parking?
With a limited amount of reservations, parking should not be an issue.
Why is there only reservations till August 9th? Why do I not see anymore dates?
More dates will be added in the near future.
Do you have benches along the way for old legs to rest a few minutes? Before making a reservation, I’ll need that information.
We have removed most of the benches from the route to limit touch points. Apologies for any inconvenience.
So glad to hear you open, but so sad I’m behind on my emails. This would have been a great way to celebrate my Dad’s birth anniversary, July 29. He was a supporter, and I too am a Como Friend.
If you only want to visit the Japanese Garden does that require a reservation?
It does. The Japanese Garden will be the last part of the experience.
Do you have Tina Shelton for 8.5.2020 with 4 people the page went to fast and disappeared?
We do.
The confirmation that I received for my Monday time slot for the zoo does not show the number of people I will be bringing. I printed a copy and looked at the email you sent, neither of which say the number of guests, only the date and time. I put 3 when I made the reservations.Does it matter that it is not showing in my confirmation?
We do have you down for 3 people.
I registered for a solo visit, but the email confirmation states that it is good for up to 4 people. Does that mean I can bring up to 3 others even though I only signed up for a party of one?
If you are expecting more than what you registered for, please let us know.
Forgot to write down my Como zoo reservation info. Please email me. I didn’t receive one after making reservations
How long are you allowed to stay in the zoo once you have entered it
There is no set time limit. Most people have been spending a little over an hour.
I’m trying to change my party of 3 to a party of 4 for tomorrow at 11am. Could someone let me know how to do that? Emily Ruscoe
It looks like we have you down for a 10:30 appointment of 4.
Two things: 1. Is the Japanese Garden open? 2. Is the store with bonsai tress also open? Thanks!
The Japanese Garden is open and will be the last part of the experience. The gift shop is also currently open.
We have 4 kids and 2 adults but it will not let us register for more than 4 people. Does that mean we can’t visit the zoo with that many people?
You just have to make two reservations!
Thank you
Hi there! Can you confirm our 11 AM spot Aug 4th? Tranberry for 2 people. looking forward to it!
Unfortunately we do not have a reservation under that name. Did you receive an email confirmation?
I have a reservation Friday July 31st at 11am. This slot is also available right now. Am I double slotted???
It looks like we have you at 10am today.
I did not receive a confirmation for my reservation at 12:30 today. Can you confirm that for me?
We have you down for 12:00pm today.
I have a 2:00pm reservation for today but my husband is not feeling well. Will we be penalized for not showing up? It is too late to cancel or I would have done so.
There is no penalty for not showing up.
Can you confirm if I have a reservation for August 9th at 10am? I’m not seeing any confirmation. A reservation for 3 people
We have you down for 2 people at 10am on August 9.
Thanks! Can you please update it to three people?
It has been updated.
Which animal exhibits won’t be available during the pre-designated route?
Here is the map!
Hi my son & I made a reservation for today at 12:30 but I have not received an email confirmation, can we call to confirm?
We have you down for August 4 at 12:30pm.
I had a good time at the zoo today.
You should consider expanding your hours. I have noticed how quickly your time slots and days have disappeared.
Thanks for the feedback! This is certainly something we are considering in the future.
Morning! Any cancellations today (Sat. Aug 1st) that have opened any reservations up? Thanks!
Have to keep checking our website!
I made reservations for Monday 8/3 at 12:30 we have a party of 5 so i was able to book for 4 but when i went back in to do a reservation for the additional 1 person, the time slot wasn’t available. How do i get this extra person included for Monday 8/3 at 12:30?
Unfortunately there is no way to add an additional person for groups larger than four as we are fully booked.
Is the mini golf course open? If so what are the hours & do you need reservations?
You will have to contact them directly as they are run separately than us.
I registered for 11:00am today but did not receive confirmation – can you let me know if i was added?
We have your next appointment listed as August 5 at 10:30.
That is odd I tried to register for this morning – was it maybe sold out after I entered my information? I do not see the 11am slot any longer.
I haven’t received a confirmation email yet, does it take a little bit to get it?
It should be pretty quick. It looks like we do have you down for August 7 at 1:00pm. Be sure to check your spam folder.
I made a reservation for today but my husband isn’t feeling well and there isn’t enough time to cancel because it’s the day of the scheduled visit. Will we be penalized for missing our reservation?
Are we able to feed giraffes if we reserve a time tomorrow? It was closed the last time we drove down there. We live 2.5 hours away.
We will not have giraffe feeding this year.
Is there any opening to visit the como zoo tomorrow around 1:00 pm? Monday August 3. Or any other times that day. Thank you
Booked until Thursday!
We have a reservation for Monday August 3rd, cant seem to find the confirmation email.
We have you down for 10:30 tomorrow.
I did not receive a confirmation email. I signed up for 11am on Friday, August 7th.
We do have you down for that time. We do recommend checking your spam folder as many of our confirmations have been showing up in there on gmail accounts.
I thought I made a reservation for 1:30 on Monday, August 3 but I have not received an email confirmation. What should I do?
We have you down for a 2:30pm appointment on August 6.
As a senior I did not feel safe on my recent visit. There were a large number of people who removed their masks after entering. It was particularly unsafe in the confined spaces of the buildings where all visitors are forced to walked through. After exiting the primate building where there were multiple people without masks and large fans blowing I could find no staff members, other than those at concession stands, before going through the entire zoo and getting to the main building. Concession staff were also repeatedly exposed by people approaching them without masks.
Everyone should know that visiting the zoo under these conditions puts them at unnecessary risk.
I’m also a senior and I felt safe. I saw no one without face covering. I even met the zoo manager and had a nice chat with her. I had a morning reservation, if that makes any difference.
Are there any reservations for this week available?
A few have just been added.
When will I be able to buy tickets for August 25?
I would like to bring my 88 year old mother, but the comment by Ed on August 3 has me very concerned. I would hope that if you see anyone without a mask, they be asked to leave the premises immediately. Rules without enforcement are worthless.
Most likely not until next week.
My mother is also 88 years old. My siblings and myself would never risk taking our mother outside. We only visit from the outside of her home. In these current rimes it’s much to dangerous and foolish to take someone so elderly to any public place.
We are signed up for next Thursday. Did not see time slots for this Friday august 7th at 10. Do we check website daily to see if it opens up or are you full that morning?10,10:30,11?
We are currently full. If guests cancel their appointments, they may show up on our website.
When will reservations for Aug 17-25 be accessible? Thanks!
Can we use cash at Pier 56 and gift shop?
You will be able to use cash at both.
Hi. Are there any openings for Friday August 7th?
We are fully booked for this Friday.
If I want to just go to the gift shop, do I need a reservation?
Yes, you do need a reservation. You will tell the staff member at the gate that you just want to see the gift shop.
Can both of us get reservation for Thur.Aug.6 At 12.30 PM
We are fully booked until next Monday!
If there is no time for a date it means it’s full . Looking for August 6th . Thanks
That is correct. We are fully booked until next Monday!
My family is a party of 5. We made a reservation for four and hoped to make another for the remaining 1, but there were no more slots. Please cancel my reservation so another party of four can attend. Thanks!
You should be able to cancel it yourself on your email confirmation.
do we need a reservation just for the park? is there anything open for Sunday August 9th?
Just need a reservation for the Zoo and Conservatory. The outdoor gardens are open unless previously rented.
Can I try to get an appointment that is on Sunday (August 9th) if there are available spots? Just wondering on the off chance that some cancel their reservation.
Unfortunately we are fully booked. If someone does cancel, it will appear on the website.
Noah you are informative and patient, reading through and answering all the questions! Thank you!!!
Thank you for the kind words!
I had booked for 3 pm on Sunday, 9th August but havent rec’d. A confirmatory email.
We don’t have you listed for tomorrow. Would it be under a different name or email?
Hi – How far in advance can I make a reservation? It appears that you are taking reservations maybe a week in advance. I have a week off in September, and I was thinking to make a reservation for one of my days off. Also, can I bring a stroller or kids wagon into the zoo? Thank you!
We are taking it on a week by week basis. You may absolutely bring your own stroller and wagon.
We have a reservation for a family of 8. Do we all wait in line?
We just have you a for a reservation for 4.
I have A screenshot of my confirmation but no email
Looks like the email you typed in was not valid. We do have you on the list for today.
I can’t see more than 3 days of reservation options online. Can I make a reservation for the zoo for Friday August 21 yet?
Not yet, more dates will be added soon!
Hi do you think there will be any additional spots open tomorrow around 1pm? I just want to make sure all the residents from the facility is able to come
It is unlikely that spots will open up for today.
I don’t have my reservation written down. Can someone send me it
We have you down for 2 people for 1:30pm this Sunday, August 16.
when will reservations be available the rest of August and September?
We hope to add more dates by the end of the week!
Looking to do a reservation but we have a party of 5 (myself, spouse, and three kids) the party option on the reservation only goes up to 4, will this be an issue?
You would just have to make two reservations.
When will more future dates be released after 8/19?
Nevermind I saw another post! Thanks for keeping people and animals safe!
Hopefully by the end of the week!
why are there no reservations after August 19th?
More should be added by the end of the week!
if we miss our time slot can we still come later in the day?
Unfortunately not as we are fully booked until next week.